FAQ

Where do you deliver?

Shastha Canada delivers to customers in Canada.    All deliveries will be made to bona fide residential or commercial addresses only. We cannot deliver to PO Boxes.

Do I have to be home to get my orders?

Shastha Canada is currently using UPS/international shipping providers which does not require a customer signature. Therefore you do not have to be home to receive your groceries.

How do I cancel an order?

To cancel an order, you can call our customer support within 2 hours. The phone number is on the web-site.

Is there a fee if I cancel a confirmed order?

Shastha Canada gives you a two hour window to cancel or change your order through our customer support. After this time, we will try to stop your shipment in our warehouse, if possible. If we are unable to stop the shipment, we will have to charge you the shipping charges to retrieve the packages and credit the balance amount to your account from which you have purchased

What do I do if I Forget My Password?

On the Shastha Canada sign in page, Click on “Forgot your password?” You will then be given a chance to enter your registered Email Address and have your password sent to you.

Can I change my email address?

Shastha Canada allows you to update your account information. You can update your email address, credit card bill to address, and ship to address by clicking on “My Account” and then “Update Account”. Please remember that this is the place you change your bill to address if you have recently moved.

Methods of Payment:

Shastha Canada accepts popular Credit /Debit cards like MasterCard, Visa, American Express, PayPal, and the Discover Card. We use PayPal for payment processing (you do not need a PayPal account to complete your orders, they just handle the payment process, feel free to use your credit/debit cards!)

We do not accept Cash On Delivery (C.O.D).

Shopping Cart

The shopping cart, located on the top right of the Shasthacanada site, shows the items you have added to your cart as well as total order value of the products in your cart. You may change the quantity of the selected item changing the number in the quantity field and pressing your enter key. To remove an item from your cart, change the quantity to ‘0’ and update the cart.